Frequently Asked Questions
Quick answers on MOQ, lead time, sampling, documents, packaging, storage, and importing.
Ordering & Sampling
What is your MOQ?
MOQ depends on the product and grade. For most items, we can support both trial quantities and bulk orders.
Can I request a sample before ordering?
Yes. Share the product name, target grade/spec, and your application. We’ll confirm sample availability and lead time.
What is your typical lead time?
Lead time varies by inventory status and packaging format. We’ll confirm an estimated timeline after you share quantity and destination.
Do you support mixed orders or multiple items in one shipment?
In many cases, yes. We can consolidate items depending on compatibility, packaging, and shipping method.
How do you confirm the specification before we place an order?
We align on purity/assay, test items, packaging, and required documents first—then confirm final quotation and delivery terms.
Documents & Compliance
How can I request COA and MSDS?
Send the product name, grade, and destination country. We will provide the available file set and confirm any additional statements needed.
Do you provide allergen, GMO, or heavy metals statements?
Availability depends on the product. We can share the applicable statements and test items for your requested grade.
Can you provide documents for import clearance?
We can support standard commercial documents and help confirm the document set required for your destination.
Do you support third-party testing?
Yes. If you require third-party testing, share the method/standard and the target test items. We’ll confirm feasibility and timeline.
Packaging & Labeling
What packaging options do you offer?
Common options include fiber drums, aluminum foil bags, cartons, and customized packaging depending on the product form and quantity.
Do you support private label or custom labeling?
For qualified order volumes, we can discuss private label and labeling requirements (language, net weight, batch, etc.).
Can you provide smaller pack sizes for trial?
For many products, yes. Tell us your required quantity and packaging preference.
Storage & Shelf Life & Shipping
What is the shelf life?
Shelf life depends on the product and storage conditions. We’ll confirm the typical shelf life and recommended storage once the product is specified.
How should the product be stored?
Most ingredients require a cool, dry place and protection from light and moisture. Specific storage conditions vary by product.
Do you ship internationally?
Yes. We can arrange shipping options based on destination and quantity. We will confirm recommended shipping method and documentation.
Can you support temperature-sensitive shipping?
For temperature-sensitive items, share the requirement and destination. We’ll confirm packaging and shipping options.
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Still need help
Tell us the product name, grade, destination country, and required documents—we’ll reply within 24 hours.
Information may vary by product and destination country. Contact us for a confirmed file set.